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Senior Professional Services Manager
Paris
| Secutix
Senior Professional Services Manager | Paris | Secutix
| Job number |
1457
|
Date posted | Jan 25, 2024 |
| Job category | Project Management | Level of experience | 6 to 10 years |
| Job type | Full time | Employment type |
Full-time
|
| Work site | Paris | Company |
|
SECUTIX
About SECUTIX
SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more.
Our vision is to enable our event industry customers to take control of their ticket distribution and massively engage their audience.
SECUTIX SA is a leading provider of a cloud hosted SaaS Ticketing Software Products.
S-360 and S-MOBILE are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors.
Our mission is to be the global leader in SaaS solutions serving these sectors.
Your role
To accelerate our growth, SECUTIX is looking for a Senior Professional Services Manager based in Paris. You will join an onboarding team whose mission is to deploy and configure our solutions, to support our customers in change management and to foster the adoption of our solutions.
Main responsibilities
- Plan and coordinate the deployment of our solutions according to standard methodology, process and tools, monitor all project activities
- Ensure that projects are delivered on-time, within scope, quality and budget
- Coordinate internal resources, third parties and partners for the flawless execution of projects
- Organize and lead business and technical workshops
- Organize and lead project committees
- Coordinate integration projects with the support of the Platform team
- Act as project Director for complex projects
- Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
- Report and escalate to management as needed
- Support our customers in in the adoption and use of solutions and ensure a high level of client satisfaction
Take part in presales activities (demonstration, functional requirements analysis, offer redaction, etc.)
Our offer
- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects for major customers in each sector (Centre Pompidou, Stade de France, Zoo de Beauval, ACO - Automobile Club de l'Ouest, Opéra national de Paris, Paris Musées, Pinault Collection | Bourse de Commerce, etc.)
- Flat organizational hierarchies and cross-functional teamwork
- Close contact with customers in a creative industry
A supportive culture with excellent opportunities for professional and personal training and development
Your profile
- At least 5 to 10 years’ experience as Project Manager / Project Director in an IT / digital service company or a IT / digital consulting firm
- Familiar with SaaS solution or experience in operating a ticketing system
- A natural skill to engage with people at a deep level, whether observing or interviewing customers or working with fellow team members and clients
- Works collaboratively and curiously
- Takes ownership and responsibility for their work
- A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently
- Professional, rigorous, flexible, and able to succeed in a rapidly changing environment
- Able to communicate in a clear, consistent, and transparent manner
- Capacity to deal with complex situations
- Fluent in French, Intermediate level in English