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Senior Digital Learning and Development Manager
London
| Secutix
Senior Digital Learning and Development Manager | London | Secutix
| Job number |
1497
|
Date posted | Feb 27, 2024 |
| Job category | Human Resources | Level of experience | 6 to 10 years |
| Job type | Full time | Employment type |
Full-time
|
| Work site | London | Company |
|
SECUTIX
About SECUTIX
SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more.
Reporting to the Head of Customer Success, SECUTIX is looking for a Learning and Digital Adoption Manager to join our team based in central London.
You will have a pivotal role in developing our approach to customer learning and the ongoing adoption of our core SaaS products: S-360, S-MOBILE and S-PAY.
You will work with our Professional Services and Customer Success teams to identify customer learning requirements and deliver a variety of learning solutions that help them meet those needs.
Your role
- Consult with the SECUTIX leadership team to shape the customer learning and digital adoption strategy.
- Partner with subject matter experts to design, develop, and deliver customer learning experiences and resources.
- Consult with Professional Services and Customer Success teams to identify new customer learning requirements.
- Raise awareness of customer learning offer across our professional services, customer success and support teams.
- Grow our S-Academy library of digital learning courses and how-to videos.
- Collect and analyse customer feedback to make improvements to our customer learning offer.
- Fulfil ad-hoc internal learning requests.
Our offer
- The opportunity to expand your knowledge and experience by working on a broad range of exciting projects, products, customers, and technologies.
- A dynamic work and collaborative environment with a highly motivated multi-cultural and international teams.
- The chance to work with some of the biggest global cultural, live entertainment, and sports organisations.
- Flexible working environment (three days per week in our London office, then two days per week from home).
Your profile
- Bs. Degree
- Solid experience in designing and delivering learning experiences and resources in a similar industry.
- Understanding of best practice in digital adoption, knowledge management, and change management.
- Learning design skills using a variety of tools; including Microsoft 365, digital learning authoring, graphic design, video editing.
- The ability to build and maintain positive working relationships.
- Can manage your own workload and deliver through others.
- Comfortable working in a fast-paced, changing work environment.
- Fluent in English; French, German or Spanish is a plus.