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Junior Professional Services Manager

Paris | Secutix
Job number
1520
Date posted Mar 27, 2024
Job category Project Management Level of experience 3 to 6 years
Job type Full time Employment type
Full-time
Work site Paris Company
SECUTIX

About SECUTIX

SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more. 

Our vision is to enable our event industry customers to take control of their ticket distribution and massively engage their audience.

SECUTIX SA is a leading provider of a cloud hosted SaaS Ticketing Software Products.  
S-360 and S-MOBILE are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors.

Our mission is to be the global leader in SaaS solutions serving these sectors.

In this role

To accelerate our growth, SECUTIX is looking for a Junior Professional Services Manager based in Paris. You will join an onboarding team whose mission is to deploy and configure our solutions, to support our customers in change management and to foster the adoption of our solutions.

Main responsibilities

  • Plan and coordinate the deployment of our solutions according to standard methodology, process and tools, monitor all project activities
  • Ensure that projects are delivered on-time, within scope, quality and budget
  • Coordinate internal resources, third parties and partners for the flawless execution of projects
  • Organize and lead business and technical workshops
  • Organize and lead project committees
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
  • Support our customers in in the adoption and use of solutions and ensure a high level of client satisfaction
  • Train customers to use our solutions
  • Take part in presales activities (demonstration, functional requirements analysis, offer redaction, etc.)

What we offer

  • A stimulating and professional working environment in a dynamic team with extensive expertise
  • Exciting projects for major customers in each sector (Centre Pompidou, Stade de France, Zoo de Beauval, ACO - Automobile Club de l'Ouest, Opéra national de Paris, Paris Musées, Pinault Collection | Bourse de Commerce, etc.)
  • Flat organizational hierarchies and cross-functional teamwork
  • Close contact with customers in a creative industry
  • A supportive culture with excellent opportunities for professional and personal training and development

Your profile

  • At least 3 to 5 years’ experience as Project Officer / Project Manager in an IT / digital service company or a IT / digital consulting firm
  • Familiar with SaaS solution or experience in operating a ticketing system 
  • Works collaboratively and curiously
  • Takes ownership and responsibility for their work
  • Professional, rigorous, flexible, and able to succeed in a rapidly changing environment
  • Able to communicate in a clear, consistent, and transparent manner
  • Capacity to deal with complex situations

Fluent in French, Intermediate level in English